Free BPM Tools

Process Relationship Map

The Process Relationship Map (PRM) is a picture of the input/output relationships between the major work processes in an organization. It displays the network of processes required to run the business. Plus, it identifies how other processes affect or are impacted by the specific process selected for improvement. The 4-page document explains how to build a Process Relationship Map and provides Map examples.

Critical Process Profile

The Critical Process Profile provides information about where the process starts (Trigger) and ends (Outputs), and what other processes provide input or receive output from the process. The three-page document describes why the tool is useful, and when and how to use it.

Function Relationship Map

The Function Relationship Map (FRM) depicts the functions (departments) in the organization and their input/output relationships. The purpose of this map is to help analyze, improve, and design the organization’s functional relationships. The six-page document describes when and how to build a General and Specific Function Relationship Map and provides examples of each.

Cross-Functional Process Map

A Cross-Functional Process Map is a picture of the sequenced steps across functions that depict how inputs are converted to outputs. It shows the flow of inputs/outputs across a process and the functions in an organization. The three-page document describes when and how to build a cross-functional process map.


A disconnect is defined as anything that negatively impacts the effectiveness or efficiency of a process. The two-page document describes when and how to identify disconnects and provides an example of a disconnect list.

"COULD BE" Prioritization Workheet

The two-page document describes when and how to use the "COULD BE” Prioritization Worksheet. The Worksheet guides the Steering Team in prioritizing the “COULD BE” Designs against Project Goals and other criteria.

"SHOULD" Process Design Approach

The two-page document describes the eight steps involved in designing a new, improved cross-functional process.

Measures Chain

The Measures Chain Worksheet is a tool for linking process and sub-process outputs and creating a measurement system that will meet an organization’s troubleshooting criteria. The two-page document explains how to create a measures chain and provides an example.

Human Performance System Checklist

This checklist, along with the Human Performance System Model, should be used by the Design Team to help determine the Human Performance System (HPS) factors contributing to suboptimal performance for a given job category or group of performers. The two-page document describes when and how to use the checklist and provides an example.


Recommendations specify what must change to implement the new process successfully. The four-page document describes when and how to develop Recommendations, what’s required, and provides examples.

Implementation Team Selection

Criteria for choosing steering team members, implementation project leaders, team leaders, and team members.

Deliverables Checklist

Checklist of more than one hundred deliverables to ensure no key activity is overlooked. Includes activities for Phase 1: Project Definition, Phase 2: “IS” Analysis and “SHOULD” Design, and Phase 3: Managing Implementation and Change.

Communication Best Practices

Twelve critical communication best practices to follow plus seven implementation mistakes to avoid.